sitelogo_v2
Tuesday, 03 August 2010
Sherry Krueger

How to Stay in the Loop as a Telecommuting Practice Manager

Written by  Sherry Krueger

                                                                                                                                                                                                                                                    how-to-stay-in-the-loop-as-a-telecommuting-practice-manager150x1501

Practice managers who take advantage of the option to work virtually, whether part-time or full-time, often wonder how they will stay in the loop at work when they are physically out of the office. Managing employees, participating in meetings, and staying informed about issues and changes is a greater challenge when you spend some or all of your workdays in your home office.

 

 

 

However, there are ways to mitigate these problems that primarily involve utilizing organizational skills and self-discipline – two qualities at which practice managers excel.

Issue #1: Remaining engaged with internal top-level executives, co-workers, and subordinates. Solutions include:

*Conduct weekly scheduled telephone meetings with key personnel to determine and document weekly goals and objectives, stay up-to-date about ongoing projects, and anticipate upcoming deadlines.
*Telephone subordinates at least twice per week to check in and offer assistance. Schedule in-person meetings for introducing new projects, conducting employee reviews, and other significant issues.
*Demonstrate loyalty to the practice and support its image by participating in morale-boosting and branding efforts, such as holiday parties and charitable events.

Issue #2: Losing track of or getting confused about your own projects due to lack of face-to-face interaction with superiors. Solutions include:

*Clarify project details via email and retain responses for future reference.
*Take notes on conference calls and submit them for review to participants within 24 hours.
*Maintain project details and timelines on Google Docs – you can specify individuals who are allowed to view and/or edit the documents.

Issue #3: Making it obvious that you are “working from home.” Solutions include:

*Maintain a fully-equipped home office with a landline phone with voicemail, a high-speed internet connection, a printer/copier, a fax machine and any other equipment that you have in your office at work. *Your home office should be a duplicate of your work office.
*Maintain a cell phone used only for work.
*Return client and client-related calls immediately, from your home office (never your kitchen phone or personal cell phone as you pick up your children from soccer practice).

Issue #4: Maintaining a productivity level comparable to or exceeding that of in-office employees – and showing it. Solutions include:

*Maintain regular office hours.
*Avoid personal phone calls and interruptions during office hours.
*Stay easily accessible to colleagues via phone and email during work hours.
*Avoid extended “water-cooler” chat on days in the office. Catch up at lunch or with an after-hours get-together.
*Complete all assigned projects on time and under budget.
*Email bulleted to-do lists to direct supervisors at the start of each week; email bulleted lists of accomplishments, measured against to-do lists, at the end of each week.

 

 

Leave a comment

Make sure you enter the (*) required information where indicated.
Basic HTML code is allowed.

Home   |   PMN Mission   |   Privacy Policy   |   Contact Us   |   Site Map  |  Top